DAMAGED GOODS
If your products arrived broken/damaged, please reach out to support@scotchbonnetgrill.com with pictures of your damaged goods and your order number and we will replace the damaged item(s).
We do not offer replacement products as a result of stolen packages, or if the incorrect address given at checkout….
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {support@scotchbonnetgrill.com}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
EXCHANGES
We will only replace items that are found to be defective or damaged through shipping from our facility. If you need a replacement for the same item or of lesser value, send and email to support@scotchbonnetgrill.com with clear photos of the damaged items.
SHIPPING & RETURNS
Our return policy last for 30 days. If it has been 30 days since you purchased your order, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You are solely responsible for the cost of shipping back to Scotch Bonnet Grill.
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {support@scotchbonnetgrill.com} for questions related to refunds and returns.